Returns

Returns & Exchanges Policy

At Four Storey House Ltd, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect print, we're here to help.

Damaged or Defective Items

If your print arrives damaged or defective, please contact us within 7 days of delivery. We'll arrange for a replacement at no cost to you.

Incorrect Orders

If you receive the wrong item due to our error, we'll send you the correct item and provide a prepaid return label for the incorrect item.

How to Report an Issue

To report a damaged or incorrect item:

• Email us with your order number
• Include clear photos of the damaged item or incorrect product
• Describe the issue in detail

What We'll Do

Once we receive your report, we'll:

• Review your case within 1-2 business days
• Send a replacement item or provide a full refund
• Cover all shipping costs for replacements

Print Quality Standards

All our products are printed to order using high-quality materials. Minor variations in colour due to different monitor settings are normal and not considered defects.

Questions? Contact us and we'll be happy to help resolve any issues with your order.