Returns
Returns
Our returns and exchanges policy ensures you are satisfied. At Four Storey House Ltd, we help with damaged or incorrect prints. This returns and exchanges policy covers all art and frames purchased through our store.
We take pride in our art. We want every customer to feel confident. Every piece is handled with care by our team.
If your order does not meet expectations due to a fault, we are committed to making it right. We use a streamlined resolution process.
We understand that purchasing art online requires trust. Our dedicated support staff is here to guide you through every step.
Please read the following sections to understand your rights. We have procedures in place for order issues and resolutions. This returns and exchanges policy outlines the steps for reporting problems.
We aim to be transparent about quality control. This includes customer support for all our unique art collections and frames.
Trust is the foundation of our relationship with you. We treat every concern with the utmost professionalism and speed.
Our goal is to ensure your home decor journey is positive. This applies from the moment you browse until your art is displayed.
We value the opportunity to correct any mistakes. This helps us refine our internal processes and shipping logistics.
Your peace of mind is important to us. We strive to provide clear answers to all your questions regarding your order.
Our Returns and Exchanges Policy
If your print arrives damaged, please contact us within 7 days. We will arrange a free replacement for you.
Damage can occasionally occur during transit. We work hard to prevent this by using high-quality, protective packaging materials.
Please inspect your package immediately upon delivery. This ensures the contents have arrived in perfect condition.
A defective item may include printing errors or structural damage to the frame. It also includes tearing of the paper or canvas. Our returns and exchanges policy specifically addresses these manufacturing and transit faults.
We prioritise these cases. You will receive a flawless version of your selected artwork as quickly as possible at no extra cost.
Our replacement policy for damaged goods is hassle-free. We want you to enjoy your new decor without any stress.
Should the damage be extensive, we may ask you to keep the original packaging. This allows for inspection by the delivery courier.
We work closely with our shipping partners to investigate damage. This helps us prevent future incidents for all customers.
Every replacement we send undergoes a secondary inspection. This guarantees the new item meets our strict aesthetic standards.
We recognize that receiving a damaged item is disappointing. We act swiftly to minimize any delay in your project.
If you notice a puncture or a bent corner, please document this. Photograph the box before opening to assist our claims team.
Our commitment to excellence means we take full responsibility. We ensure your art arrives in the condition we intended. Please refer to this returns and exchanges policy if your package arrives with visible damage.
Incorrect Orders
If you receive the wrong item, we will send the correct one. We also provide a prepaid return label.
Mistakes are rare. If we sent a different size, design, or orientation than you ordered, we will fix it.
Simply let our team know which item you received. We will verify this against your order history.
Once confirmed, your correct artwork moves to the front of our production queue. This minimizes any further waiting time.
The prepaid return label allows you to send the item back at no expense. Please use the original box.
We appreciate your cooperation in returning incorrect items. This helps us maintain accurate stock levels and quality control.
Our goal is to ensure your wall art is exactly what you envisioned. We want you to be happy with your order.
We track every order through our printing facility. This helps us identify where the mix-up occurred and prevent it from happening again.
If you ordered a landscape orientation but received a portrait one, our team will rectify this discrepancy immediately. Our returns and exchanges policy covers all errors related to order fulfillment.
Correcting these errors is our top priority. We want your home to reflect the specific style you chose from our store.
Please keep the incorrect item in its original protective sleeve. Keep it safe until you are ready to ship it back.
We understand your time is valuable. We make the return process for incorrect items as simple and fast as possible.
How to Report an Issue
To report a damaged or incorrect item:
- Email us with your order number
- Include clear photos of the item
- Describe the issue in detail
When sending your email, ensure photos show the specific damage. They should also show any incorrect details of the product.
For damaged goods, please include a photo of the external packaging. This is helpful if the box shows signs of mishandling.
Including your order number in the subject line is helpful. It allows our team to find your details and respond faster.
A detailed description helps us identify the cause. We can see if the issue occurred during printing or during shipping.
We recommend using a high-resolution camera. Clear images help our quality control team see the issue perfectly. This documentation is a requirement of our returns and exchanges policy.
Once your email is sent, you will receive an automated confirmation. This lets you know your report has entered our system.
Our team reviews every submission manually. We want to provide the most appropriate and helpful solution for you.
If the photos are blurry, we may request additional shots. This helps us better understand the nature of the defect.
We aim to provide a human response to every inquiry. We avoid generic templates whenever a unique problem requires attention.
Please double-check your email address before sending. This ensures our correspondence reaches you without any delays.
What We'll Do
Once we receive your report, we will:
- Review your case within 1-2 business days
- Send a replacement or provide a refund
- Cover all shipping costs for replacements
Our review process involves verifying the details provided. We also check our production logs to identify how the error occurred.
If a replacement is required, we will initiate a new production order immediately. You will receive a new tracking number via email.
If a replacement is not possible or desired, we will help. We will process a refund to your original payment method promptly.
Refunds typically take a few business days to appear in your account. This depends on your bank or credit card provider.
You should never be out of pocket for our mistakes. This is why we cover all associated shipping fees.
Customer satisfaction is our highest priority. We strive to resolve every issue with professional care and efficient service.
We keep you informed at every stage of the resolution. We track progress from the initial review to the final delivery.
Our logistics team works hard during busy periods. We ensure replacement orders are not delayed by seasonal peaks.
If a frame style is out of stock during a replacement request, we will help. We will offer an alternative or a timeline.
We stand by the quality of our work. We will support you until you are happy with your Four Storey House art. Our returns and exchanges policy is designed to protect your purchase.
Print Quality Standards
All products are printed to order. Minor colour variations due to monitor settings are not considered defects.
Each screen displays colours differently. This is based on brightness, contrast, and your individual device calibration.
We use industry-leading equipment and premium inks. This ensures the final product is as close to the digital image as possible.
Every item is custom-made for you. For this reason, we cannot offer returns for changes of mind or checkout errors. This condition is a central part of our returns and exchanges policy.
We encourage customers to double-check their choice of size and design. Please verify these details before finalizing your purchase.
Our commitment to quality means we inspect every item. Products must pass a multi-point inspection by our experienced technicians.
By maintaining these high standards, we ensure you receive a premium product. Our art is designed to last for many years.
We use archival-grade paper and canvas to prevent fading. Your investment will maintain its vibrancy in various lighting conditions.
Our frames are handcrafted using sustainable materials. They provide a sturdy and elegant border for your chosen artwork.
Small details matter to us. We focus on the precision of the cut and the clarity of the print resolution for all sizes.
Questions? Contact us and we will help resolve any issues with your order.
Our team is available during standard business hours. We can answer any specific queries regarding your recent order.
We value your feedback. It helps us improve our products and services for all members of the Four Storey House community.
Thank you for choosing us for your home artwork. We look forward to ensuring you have a positive experience.
We constantly review our logistical processes. Our goal is to ensure your shopping experience remains smooth and reliable.
Your support of independent art and design is greatly appreciated. We thank you on behalf of our studio and production facility.
If you have suggestions on how we can improve our service, please share them. We would love to hear your thoughts.
We hope this policy provides clarity. We aim to make every transaction seamless. Following these steps allows us to process replacements quickly. You can rely on this returns and exchanges policy for all future orders.